These account closure terms explain how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Identity Checks Before Finalising Closure
Before I finish a closure, I might ask you to provide a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to preserve accurate records and block unauthorised access. I will not action a closure if the identity information you gave earlier conflicts with the request.
Send documents through the secure upload link I give. I do not require you to transmit sensitive files by unencrypted email. The verification step may add a short delay, but it is necessary to protect your funds and my platform. I store verification records according to the retention rules detailed later in these terms.
Regulatory Closure and Mandatory Actions
I may be required to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Termination of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accrued under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Information Retention After Account Deletion
After your account is terminated, I retain certain personal and transactional data to meet legal, tax, and anti-money laundering requirements. For Germany users, retention periods follow applicable legal requirements and my internal schedule. I control access to that data and do not use it for general marketing after closure unless you have separately consented.
I may keep records of the closure action, the reason code, and communication with you. This assists me demonstrate the closure was handled correctly. You may submit a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention obligation.
Qualification for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Reopening and Post-Close Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Coverage of These Account Closure Terms
These terms govern Spinjoys Casino accounts held by users with a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements might be relevant. The scope covers closures requested by you, closures I carry out for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.
I may update these closure terms from time to time, but changes will not affect a closure request already in progress save when the law mandates it. If any condition is unclear, obtain independent advice before submitting a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.
Unpaid Balances and Payout Rights
A voluntary closure does not cancel your right to cash out real-money funds not under a lawful restriction. After I close the account, I will determine the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should confirm the payment method corresponds to the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you have any amount to Spinjoys Casino, I may offset that debt before releasing the remaining balance.
Account Closure Process
To shut down your account on your own, send a written request using the contact details provided in my help centre. I require you to indicate your linked email address and the purpose for termination so I can handle the request promptly. I might request a conclusive identity check before carrying out the closure. My support team will recognize the request and assign you a case number.
After I receive a complete request, I typically handle voluntary closure inside five business days. If further documents are necessary, the timeframe may extend. Do not start or access a new account during this period because this action can delay the termination. I will send a verification email when the account has been shut down and no more play is possible.